Follow Us


(210) 394-9181

lettersforyousa@gmail.com

Light Up Your Event!
Logo

Products

faq

  • How do I start the rental process?

    Contact us and tell us about your event, and we can start discussing your inspiration and vision. Start early to ensure you reserve your favorite items, and we'll let you know what is available for your specific date.

  • What happens after I decide on the items I want to rent?

    We will send you a rental agreement and arrange for your deposit to complete your reservation and guarantee product availability. We require a semi-refundable deposit of 50% of the total cost to reserve items, with the balance due one week prior to your event. Certain exceptions can be made for cash payments on the day of the event upon delivery. Your date and rentals are not reserved until we receive your rental agreement and deposit. Prices are subject to change.

  • What types of items do you rent?

    We offer a variety of custom marquee lights and letters for your special event. Each piece is priced individually, with additional charges for delivery, set-up, and pick-up. Our inventory is constantly growing, so if you don’t see an item you want, let us know, and we can create it for you.

  • Can you create custom items?

    Yes, we can create completely custom items, such as your last name styled like our popular “LOVE” letters. We love making unique pieces to make your event unforgettable. Please contact us for more details.

  • How is the pricing determined?

    Prices vary by product and event location. A delivery fee based on the distance from downtown San Antonio applies. We offer package discounts for renting multiple items. 

  • Do you offer delivery, set-up, and pick-up services?

     Yes, we provide delivery, set-up, and pick-up services for all our rentals. This allows you to focus on your event while we handle the logistics. Additional fees may apply for early or late delivery/pick-up and for locations outside a 10-mile radius from downtown San Antonio. Customers can also pick up and drop off letters themselves, with a refundable cash deposit.

  • Can I request a custom marquee light or letter?

    Absolutely! We regularly create custom items, like personalized names or special messages. Contact us to discuss your vision, and we’ll bring it to life.

  • What is your cancellation policy?

    We only accept written cancellations. If an order is canceled 60 days prior to the event, 100% of the deposit will be returned. If canceled 30 days prior, 50% of the deposit will be returned. Cancellations less than 30 days prior will not receive a refund. The remaining balance is due 7 days prior to the event. We do not issue refunds for inclement weather and reserve the right to refuse items for outdoor use during bad weather.

  • What if an item is damaged during my event?

    Replacement costs for major damage and repair fees for minor damage will be discussed beforehand and included in the rental agreement. We request a credit card on file for any necessary repairs or replacements.

  • How can I contact you?

    You can reach us via our Contact Page, where you will find our phone number, email, and contact form. We are happy to assist you with any questions or special requests.

Share by: